Have a question or tip? Let us know or speak to a museum staff member during your visit. We will be happy to help you!
Cloakroom, lockers en toilets
Coats and personal belongings can be safely left in our cloakroom. Large bags, backpacks and umbrellas are not allowed inside the museum. Please use the lockers you find at the counter. The lockers work with a coin which you can obtain at the counter.
Visitor toilets (including a wheelchair-accessible toilet) can be found on the ground floor on the other side of the courtyard garden. Less mobile visitors can also use the toilet at the back of the museum shop.
Facilities for babies and small children
A buggy is available at the front desk. With a buggy, you can visit the ground floor of the museum. The upper floor is not accessible with a buggy due to the historical nature of the building.
A backpack with baby or child is not allowed in the museum halls. A baby carrier or sling is allowed.
You will find a nursing table for babies next to room 7, adjacent to the courtyard garden. Ask for it at the reception desk.
In the same room you can - if you wish - breastfeed your baby in peace and quiet.
Facilities for visitors with reduced mobility
Due to the historic nature of the building, the first floor is not accessible to wheelchair users and buggies. This house is a UNESCO World Heritage Monument, so not all adaptations are possible. We made sure the exhibition on the ground floor tells a full story. The museum staff will be happy to assist you as a less mobile visitor if necessary.
A wheelchair is available at the counter.
There are benches in several museum rooms. You can also rest on a bench in the garden. Portable folding chairs are available at the counter.
Coming by wheelchair and can't get into the museum easily? Call the front desk: +32 3 221 14 51. Someone will come out to help you.
Can you use help on your way around the museum? Speak to a heritage guard. If you wish, a heritage guard will stay discreetly near you. Ask at the reception desk.
Because of one narrow passage on the ground floor, an alternative route is provided for wheelchair users. The route is indicated on this ground plan, which is also available at the reception desk.
There is no lift to the upper floor. On the upper floor, there are stairs in eight places. Therefore, this floor is not accessible to wheelchair users. People with physical disabilities who can only visit the ground floor pay a reduced rate.
Your accompanying person gets in for free.
Looking for an adapted parking space? Reserved spaces for the disabled can be found on the Oever at numbers 10 and 14 (two spaces) and on Sint-Jansvliet at number 3 (three spaces). You will also find a space in the Kammenstraat at number 2, a few minutes' walk from the museum.
More info on wheelchair facilities can be found on the Golden Cross website.
Facilities for persons with hearing impairment
A loop is provided at the counter.
At the start of your visit, you can grab a ground plan and visitor's guide. Or consult the guide and floor plan with your smartphone or tablet. They are available in French, German and Spanish.
Your accompanying person gets in for free.
Facilities for visually impaired persons
Guide dogs are welcome in the museum rooms.
Your accompanying person gets in for free.
On Friday mornings, our sculpture whisperer Regina enthusiastically welcomes you to guide your visit. If you want to make sure she is present or if you prefer to visit the museum at another time with her assistance, contact the reception desk for this free guidance: call +32 3 221 14 51 or send an e-mail.
Visitor guides
Explore the museum on your own with an audio guide, radio play, floor plan and visitor guide.
At the start of your visit, you can pick up a floor plan and a borrowed copy of the visitor's guide. The floor plan will guide you through the highlights of the museum in an hour. The visitor's guide gives you more background information. Or consult the guide and floor plan with your smartphone or tablet. Both are available in English, Dutch, French, German and Spanish.
You're not a reader? Then there is the audio tour or the radio play. The classic audio tour provides interpretation of the museum rooms and art works. The humorous radio play brings the house and its inhabitants to life with stories and voices. Both tours are available as audio guides free of charge at our reception desk.
